After Sales Service
Genetco aims to provide consistent Services with prompt turnaround time throughout our network across Sultanate of Oman. We strive to achieve maximum customer satisfaction through following wide range of services.
- Warranty /Non Warranty Service
- Call Center with Toll Free No
- Spare Parts Sales
- AMC
- Installation Services
- Collection /Delivery Services for Dealers/Customers.
Warranty and Non Warranty Services
We have Six Service Centers spread across Oman and 24 fully equipped Service Vehicles including three number of 3 Ton Trucks to ensure the best service for our Warranty/Non Warranty Customers.
Currently we have more than 35 technicians to take care of customer Complaints. Complaints are being attended within 24 Hours in Capital Area and 48 Hours in the Remote Area.
We have the best infrastructure in the Market as far as Service is concerned.
Our Service Outlets are located in Muscat, Salalah, Sohar, Sur, Nizwa & Sur.
Call Center
- Our Call Center based in Muscat with Toll Free No.80070004 and we have an efficient Centralized Call Logging System to serve our customer more effectively and do the required follow up.
- We conduct Customer and Dealer opinion survey regularly to get the feedback of our service performance in order to take corrective actions wherever needed.
Spare Parts
- Genetco Service has a state of art Spare Parts store catering to all the needs related to Spare Parts and maintains optimum stock of spare parts at all our Service locations.
- Computerized inventory system being followed for prompt and reliable service.
Annual Maintenance Contract (AMC)
- We offers Competitive annual maintenance contracts for customers to ensure trouble free performance of their appliances after manufactures initial warranty period expires. AMCs are available which can be customized depending on the product category and according to individual requirements with fair terms and conditions.
- For further information about AMCs, Please contact any of our Genetco Service outlet with your individual requirements.
Installation Services
- We do Installation and Demo for High End Audio /Video Products purchased from our Retail Outlets at the customer premises on request.
- Air Conditioners - Sales Support
- We carry out prior purchase site inspection on sales team request and Project coordination and technical Support for Installation and commissioning.
- We do A/C installations as per the request of Sales, Hypermarkets through Authorized Sub Contractors under our supervision.
Collection and delivery services for dealers/Hyper markets
- We provide value added support to all Dealers/Hyper Markets by ensuring Collection and Delivery Service for customer Units that require Service and repairs.
- Genetco has a dedicated fleet of Vehicles which covers the entire Oman for this unique service.
Contact Us:
- Toll Free No.80070004
- Email ID: ehaservice@genetco.net
- Sur Service: 25540160
• Salalah Service:23291018
- Fax No.23269868
- Sohar Service:26840358
- Fax No.26840358
- Nizwa Service: 25412460
- Muscat-Ghala Service: 24503653
- Fax No. 24503650
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